Shipping and return policies for Dave Milligan

Shipping Info

Shipping Info
We endeavour to ship all physical products within 2-5 business days after receiving an order and many times we ship on the same day the order was placed.

If there is a problem with your physical order, or it is in any way delayed, we will notify you via email with any updates.

Basic Ground and Standard International Shipping is provided via Royal Mail - our physical products are shipped from the United Kingdom. Please allow up to 10 days for delivery inside the UK, and 2-4 weeks for international destinations. Under normal circumstances, we expect orders sent by mail to arrive within a few days to two weeks of purchase, but cannot always guarantee this.

PLEASE NOTE: Shipping times have been incredibly slow during the Covid Pandemic, as well as since Brexit has been enacted in the UK. We are sorry for ongoing delays but this is entirely out-with our control.

VERY IMPORTANT: We do not provide a formal, tracked mail-service; if you require this, please email us *before* your order and we can easily sort that out. Customers will need to pay the extra charge for tracking in this instance.


VERY IMPORTANT INFORMATION REGARDING CUSTOMER ADDRESSES:

Customers must provide a correct and up to date address in order to successfully receive physical goods. Should you provide incorrect address details and subsequently contact us after we have shipped your goods requesting us to resend the order to a new address, we will not be able to honour this as we have sent the order in good faith to the address on the system. Furthermore, if you pre-order an album in CD format and your address changes before the release date, you must inform us of any address changes before the release date or we will ship to the address we have on file. In this instance, we will not be able to ship another order to your new address; you must collect from your previous address. We will work with customers as best we can on an individual basis, but the responsibility to inform of any address change is on the customer.

Return Policy

Return Policy
All customers have the right to cancel an order within seven (7) days after the receipt of goods. In order for a cancellation to take place, all purchased music must be returned and we will issue you a full refund. For details of where to send returned items, please email dave@davemilligan.co.uk

If you have received faulty CDs or Digital Music Files, email dave@davemilligan.co.uk in order to claim a refund.

Please note: Our Refunds Policy does not and cannot apply to any Digital Album download unless there has proven to be an error or fault in the music data file supplied. If you are not able to play your music file due to a fault in the data file, please email dave@davemilligan.co.uk and we will send you a new, working data file, or issue you a full refund.